We have found that emails sent to Members who use email accounts @xtra.co.nz are often being blocked and are not being delivered to your computer. This leads Members to believe that the email has not been sent.

Investigation has shown that emails are being mistakenly trapped by Xtra's spam filter known as SpamGuard. Reports in the New Zealand media such as the one below have been around since as early as March 2008.

YahooXtra spam filters disrupt email delivery
Missing emails dog business users after Xtra's shift to Yahoo

Why is Xtra blocking emails that you want to receive ?
As the Xtra help pages explain, "Because of the automated nature of spam filters they're not always 100% correct in their logic on where to place email messages"

Unfortunately, the automated spam filter is not a human and is not able to apply your thoughts and desires to which emails you want to receive. You need to train it ...

How do you train the filter and let emails that you want through the filter ?
The SpamGuard filter that is part of Yahoo Xtra's email system can be 'trained'. There are also a few simple explicit steps that you can take to allow emails from envirotab.com through.

Step One - Log on to the Xtra web Email page

You will need to log in to the Web EMail section of the Xtra web site at https://login.yahoo.com/config/login_verify2?.partner=tnz&.intl=nz&.done=http://mail.yahoo.co.nz.

If you have not logged in to that site before then you need to go through their login sequence first.

Note : the Email section on the Xtra web site is the only way to change your Spam settings at Xtra and the only way to find emails that Xtra has decided as spam.

Step Two - Look in the Spam folder for emails from envirotab.com
Now that you are logged on, have a look in the Spam folder on the left hand side, for emails from envirotab.com.

When you find emails from envirotab.com in the Spam folder, click on the Not Spam button above the email.

This will allow the email through in to your Inbox.

Step Three - Add envirotab.com to your Contacts on Xtra
In the web Email interface for Xtra, add the following email addresses as contacts :

• web@envirotab.com
• sales@envirotab.com
• support@envirotab.com

Step Four - Training SpamGuard
Read up on training SpamGuard at the Xtra web site. Here are some relevant web pages :

• http://www.xtra.co.nz/help/0,,4155-7824012,00.html
• http://www.xtra.co.nz/help/0,,4155-8263771,00.html

Alternatively ...
Google's free email system (Gmail.com) is an excellent system which you can safely use with envirotab.com.

Sign up for a free gmail account and check your gmail account directly from your email program.

NOTE : At envirotab.com we have absolutely no control over Xtra or any other ISP or the manner in which they choose to implement spam filtering. This page is intended to be helpful for you to allow emails from envirotab.com to reach you.